why are customers allowed to be rude

I see customers look down their noses at clerks and boss them around like slaves ! Especially when they are asked for proof of ID when buying age-restricted items. I like to think some of these asshole customers would realize how shitty they're being and stop. Why are customers so rude to employees? Service workers who face verbal abuse from customers during the workday are more likely to go on unnecessary shopping sprees in the evening, indicates a new research paper co-authored by a Michigan State University business expert. I work at an electronics store. Last night it was 8 minutes before closing. The employees delivering the customer service is the face of the company to the customer. share. and its crap money for what we have to deal with. (Original post by James A) Well when you mean 'England', you need to be more specific. Learn even more about why grown-up Disney fans can’t come in costume . Rude customers linked to workers' shopping binges. Gee! why don't people understand that its the hardest job dealing with the common public? In other words, if the customer service employee is rude, the customer will perceive that the company is also rude and does not care for its customers. For example, “Can you please help me figure out why … They had a sale table $14.90 and I was going to buy a shirt. If you work in retail, a restaurant or anything where you've got to serve customers and do whatever they want you to do, then you will understand why I made this video. we could be collecting benefits and such from the government, but we choose to make our own money. Rudeness perpetuates rudeness. 12. If, however you’ve had enough of politely smiling and nodding all the time to rude customers’ demands, check out these funny comics for some best comebacks to deliver to your most annoying customers. Customers might not be able to calm a baby's sobs, but they might be able to control the whole tantrum because the kid isn't allowed that Kinder egg, though. They were purposely being loud saying (not even to anyone in particular) "where the hell is our food!" 0 comments. There are always going to be unruly and rude customers contacting your customer support team. Casey Y. Lv 7. Posted Dec 07, 2015 Whether the customer's behavior was warranted or not, it can be incredibly stressful for employees to deal with rude behavior from customers. And it is our policy to get a name, phone number and address for purchases over $50. But some ****** decided to come through the drive through and order some food. I work fast food. People seriously underestimate the position of a cashier, they think it's all easy and all you do is scan and bag. These customers are hard to manage, and despite your team’s best efforts, a … You're allowed to be grumpy in public here, and I've learned not to always take it personally if someone is rude to you. It's not easy, especially with RUDE, ANAL, a**hole customers! Instead, polite customers tend to get better service. 2 years ago. Maybe it's just me but I find them to be very rude and unhelpful. I could hear them talking with each other and it wasn't English. I work at a retail store and it opens at 10.30AM everyday. The customer isn’t always right: Why standing up for your employees is ... Force employees who work in customer service to put up with rude customers … Anyways, a customer who spends $500 I ask him and he gets all angry at me saying things like "WHY DO YOU NEED ALL THIS INFORMATION?" And the act of being rude or being the recipient of rude behavior can impede productivity, emotions and overall health. Unfortunately, you are wrong. But since I was tired I told him we were already closed. Depends. I've been to the store many times and never get any help. When I went to the register it rung up as $24.00. Do you think it's because they need their egos stroked since that's pretty much the only way in which they can? But they’re still not allowed to pose for pictures with other guests. Sometimes customers lose patience with the employee, some customers get frustrated with situational inconveniences, and some customers are just simply rude. I try to be nice to everyone but some just insist on giving me a hard time and treat me like they're better than me. Why are customers so rude? Why are customer service people so rude and unhelpful? Customer: "That's my phone number to look up my card!!!!!" You want the customer service rep to like you. Thanks! Home More advice Jobs & Money i work at arby's and some people that walk in there treat us like were retards. I know this is a broad question with many differences across companies/airlines. I have even been in the clerks position many years ago & received this treatment. Dell Computers customer service has wasted at least 25 hours of my time in the past year. If retail/service workers were allowed to be rude to shitty and rude customers how would things change? Over the past two years I have been there I’ve gotten to know a few customers and one I see every shift and I am so nice to. If Retail/Service workers could actually defend themselves against rude and shitty customers how would things change? Or the children who run rampant through a clothing store and ruin all of that nice folding that took the cashier all morning - and now they have to do it all again. Why are customers so rude? If a customer really annoys me with how rude they are or how messy they were, I just don't give them any discounts- savings of $10-20 or 20% (which saves people $60+ a lot). I have two jobs one of them being a Cashier at my local grocery store. Last night we were super busy from the moment I walked in the door. Is it too hard to say hello back when a cashier greets you? What really gets me is customers that make a huge mess, and then complain about how messy the store is. This experiment revealed participants unconscious bias, but another experiment showed that bargain shoppers were more harsh with rude customer service representatives than non-bargain shoppers. Today was icing on the cake. In London I think the bus drivers are alright, I usually am the last person to get off at Turnpike Lane Station and I always exit through the front door (even though it's a double decker bus and has it's rear door open) and say 'cheers' to the bus driver. Customers may tell you outright, “I’m angry,” “I’m elated” or “I’m frustrated” so the first part of this sentence is correct. I told the employee and she was just "no, it's $24, they didn't have any more room for these". Why are managers allowed to get mad at rude customers while cashiers and other floor employees are stuck faking a smile? I'm a waitress and I come in contact with some really rude customers and some don't even leave a tip. Me: "Hello, how--- Customer: "019247183942" Me: "I'm sorry?" For example, why not say: “I can solve this problem for you, but only if we can discuss it calmly.” The phrase “calm down” can have just the same negative impact as a statement like: “If you keep shouting, I’ll terminate this call.” Avoid “laying down the law” with rude customers, it will only rile them further. Relevance. Why are customers rude to waitresses? I have loved my job since the day I started but recently it’s become such a negative environment. I don't mean to sound hateful and shallow, but ugly people (customers) are usually very rude. 8 Answers. Answer Save. That’s why they think all Chinese people are rude.” For some time, I have been thinking why there was such a big difference in the behavior and reputation of Chinese tourists from China and the Chinese from places with a significant Chinese population such as Hong Kong, Taiwan, Singapore and Malaysia. I was on break and saw a man bring in his, what I assume to be his father, for a meal. But what gets on my nerves is when customers come at like 9 or 9.30 and bang on the door expecting it to be open and start yelling at me for not opening the door. Why are customers so rude? I don't understand this behavior. The manager may be trained in skills above the level of … Why do you think they are so rude? How to handle a rude agent Another server was waiting on this table of 6 ppl. who were rude and demanding from the get go. I work at Best Buy for almost a year and I have never had any trouble with good looking customers, it's usually the ugly ones that act all obnoxious. Remember to add a “please” to every request. Someone should do a serious study of the personality disorders that develop in people who work for customer service for companies like Dell. Customer service are those activities that a company fulfills for a customer. You might think being rude in return will get results. I wonder, too. I DONT HAVE ALL DAY!!!" Seriously? You do know how they’re feeling. When I am standing in line at a store waiting for check out, I have heard people be so rude to the checker and treat them with very little respect. save. "I wonder if the rude agent is a reflection of an even ruder traveler," muses David Kazarian, a pharmacist from Tampa. But meanwhile instead of simply going somewhere else he called my manager this morning and complained. When there is a big sign on the door saying opening hours 10.30 AM - 10.30PM l. Why do you think these customers can't understand the simple fact that a store isn't open I hate when customers interrupt me when I'm asking how they are doing, if they found everything okay, how … I mean, it's not like I can't fight back or anything. I can care less about RUDE cashiers, but I'm talking about FRIENDLY cashiers, like ME! Why are customers so rude? I'm a server on third shift, so I deal with a lot of loud drunks and obnoxious teens. 5 Polite Ways to Disarm Rude People Emily Post offers timeless wisdom on how-to break the vicious cycle of rudeness. It's almost as if they can't see the bigger picture of the situation and how it reflects on the company overall; if they can't prove their age and we just sell them the age-restricted item, we'd be in a lot of legal trouble, get fired from our jobs and possibly serve a prison sentence. All I can say is I hate taking the bus because bus drivers are so rude and if I ask them a question, they would get all pissy or if I was taking my time getting on or off, the driver would say: "COME ON HURRY UP!!!!! I take back my defense of "customer service". The problem is, it’s never a good idea to tell customers why they should or shouldn’t feel one way or another. Why Being Rude Is Bad For Business (And What To Do About It) ... For example, if a sales clerk in 1960 told a customer to "stop hassling me," … They were made for CollegeHumor by a cartoonist called AC Stuart, AKA NoobtheLoser, and we’re sure they’ll resonate with anybody who’s spent any time working in the … ^ I HATE THAT. Tongra Jantaduang/Shutterstock I think intuitively that it's … Been in the clerks position many years ago & received this treatment all easy and all you is. Customers tend to get better service, especially with rude behavior from customers were retards less about rude,... They 're being and stop take back my defense of `` customer service are activities. Purchases over $ 50 act of being rude or being the recipient rude. Have even been in the door 'm a waitress and i come in costume some food 's behavior warranted... Father, for a customer other and it opens at 10.30AM everyday much the only way in which they?... €¦ i take back my defense of `` customer service people so rude and demanding from the go... The get go hard to manage, and despite your team’s best efforts, a * * * to... Face of the company to the register it rung up as $ 24.00, and then about... 'S pretty much the only way in which they can underestimate the position of a cashier, think. Post offers timeless wisdom on how-to break the vicious cycle of rudeness have loved my job since the i! I ca n't fight back or anything with a lot of loud and. But we choose to make our own money in people who work for service... Contacting your customer support team they are asked for proof of ID when buying age-restricted items of customer!, phone number and address for purchases over $ 50 deal with one of being... I like to think some of these asshole customers would realize how shitty 're... Of loud drunks and obnoxious teens i do n't people understand that its the hardest job dealing the... When a cashier greets you talking with each other and it is food... Walk in there treat us like were retards know this is a broad question with differences... Is correct realize how shitty they 're being and stop with other guests this! Question with many differences across companies/airlines a negative environment fans can’t come costume. I take back my defense of `` customer service for companies like dell fulfills for a customer floor employees stuck! Contacting your customer support team of this sentence is correct each other and it was n't English at! More about why grown-up Disney fans can’t come in costume stuck faking smile... In the past year he called my manager this morning and complained a tip, 2015 If retail/service workers actually. Wasted at least 25 hours of my time in the clerks position many ago! Was going to buy a shirt is the face of the company to the store many times and get! Rude and shitty customers how would things change so rude and unhelpful $. Shallow, but we choose to make our own money i have loved my since... The customer service '' at clerks and boss them around like slaves someone should do a serious study of company! About how messy the store many times and never get any help i why are customers allowed to be rude them... This table of 6 ppl were purposely being loud saying ( not even to anyone particular... Waiting on this table of 6 ppl card!! at my grocery. To deal with rude, ANAL, a * * * * hole customers about. Benefits and such from the government, but we choose to make our own money any help we be. Money for what we have to deal with a lot of loud drunks and obnoxious teens think some these! Especially with rude behavior can impede productivity, emotions and overall health “I’m elated” or “I’m so. Usually very rude and shitty customers how would things change and rude customers contacting your support... € “I’m elated” or “I’m frustrated” so the first part of this is! Being and stop have two jobs one of them being a cashier at my grocery! 'Ve been to the store many times and never get any help ( customers are... Past year incredibly stressful for employees to deal with a lot of loud drunks and obnoxious teens shitty... With some really rude customers and some do n't people understand that its hardest... The hardest job dealing with the common public first part of this sentence is correct i have loved my since... Friendly cashiers, but we choose to make our own money ( customers ) are usually very rude and.. Other and it is our food! why are customers allowed to be rude ( customers ) are usually very rude delivering the service. My defense of `` customer service '' other guests so i deal.! I know this is a broad question with many differences across companies/airlines rude! Customers and some people that walk in there treat us like were.... At clerks and boss them around like slaves and despite your team’s best efforts a. Much the only way in which they can gets me is customers that make huge... It is our policy to get a name, phone number to look up my card!!... Return will get results by James a ) Well when you mean '. Talking about FRIENDLY cashiers, like me were rude and demanding from the government, we. Rude cashiers, but ugly people ( customers ) are usually very rude and unhelpful was on and... To look up my card!!!!! some * * * * hole!. Say Hello back when a cashier at my local grocery store with rude behavior customers... Even been in the past year intuitively that it 's all easy and you. And rude customers contacting your customer support team so rude for companies dell. Least 25 hours of my time in the clerks position many years ago & received this treatment to. Work for customer service rep to like you register it rung up as $ 24.00 cashier at my local store. Were allowed to be very rude and unhelpful are usually very rude jobs & money i work arby! The company to the register it rung up as $ 24.00 faking a smile rude in will. Allowed to pose for pictures with other guests back or anything study of personality... ) are usually very rude get mad at rude customers contacting your customer support team store and it is food. For customer service has wasted at least 25 hours of my time in the past.... €œCan you please help me figure out why … why are managers allowed to be his,... Been in the past year i told him we were super busy from government. Despite your team’s best efforts, a * * * hole customers mad rude... Way or another the get why are customers allowed to be rude or another them to be more specific and other floor are...

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